CONDITIONS OF SUPPLY (WATER CONNECTION)
1. Any infrastructure installed becomes the property of the water service provider immediately and unconditionally.
2. Application for the water connection as a rule, be dealt with in order of priority of date, but the water service
provider reserves the right of executing the work in the manner and at time best to his convenience.
3. If any account is overdue the water supply shall be cut off and shall only be reconnected upon payments of the
outstanding bills and requisite reconnection fees and deposit.
4. The water services provider shall during the validity of the supply agreement have the right forthwith and without
notice to terminate the agreement for any antecedent right against the consumer including the right to take
proceedings.
5. No consumer shall use, or permit to use, any water supplied in pursuance of an application made by him under
regulations except for such use as specified by him in the application.
6. No consumer shall convey, or permit to be conveyed by any means whatever, for use as outside his plot, or for sale,
any water supplied to him by the service provider except by prior consent of the water service provider.
7. The consumer’s responsibility begins immediately after the Tee towards his house irrespective of length of pipeline
financed by him.
8. It is the responsibility of consumer to give access to meter and premises to the water service provider or his
authorized agent who shall reserve the right to disconnect in the event of no such access being granted. The
consumer shall further be responsible for the security of their meter.
9. The current rate for water charges range from Kshs.90.00/m3 to 180.00/m3
10. No water pump shall be installed to our line.
11. The company may ration the supply of water in times of shortage.
12. The company reserves the right to reject your application or withdraw the connection for any false information given
or default on payments for services rendered for your other existing connections.
13. The applicable charges shall be paid to the Company by the consumer before the supply is connected
14. The customer will provide labor for trenching and backfilling.
15. In connection with this application , I authorize MAVWASCO to carry out credit checks with or obtain my credit
information from, a credit reference bureau. In the event of the account going into default, I consent to my name,
transaction and default details being forwarded to a credit reference bureau for listing. I acknowledge that this
information may be used by banking institutions and other credit grantors in assessing applications for credit by me,
associated companies, and supplementary account holders and for occasional debt tracing and fraud prevention
purposes.
CONDITIONS OF SUPPLY (SEWER CONNECTION)
1. Any infrastructure installed becomes the property of the water service provider immediately and
unconditionally.
2. Application for sewer connection as a rule, be dealt with in order of priority of date, but the water
service provider reserves the right of executing the work in the manner and at the time best to his
convenience.
3. If any account is overdue the sewer supply shall be cut off and shall only be reconnected upon payments
of the outstanding bills and requisite reconnection fees and deposit.
4. The services provider shall during the validity of the supply agreement have the right forthwith and
without notice to terminate the agreement for any breach by the consumer to the conditions of supply,
but without prejudice to any antecedent right against the consumer including the right to take
proceedings.
5. No consumer shall convey, or permit to be conveyed by any means whatever, for use outside his plot, or
for sale, any sewer service supplied to him by the service provider except by prior consent of service
provider.
6. The consumer’s responsibility begins immediately after the connection point towards his house
irrespective of length of pipeline financed by him.
7. It is the responsibility of consumer to give access to the premises to the service provider or his
authorized agent who shall reserve the right to disconnect in the event of no such access being granted.
8. The current rate for sewer charges are 75% of the water billed.
9. Other terms governing this agreement are stipulated in the water act 2002 and any relevant acts of the
laws of Kenya.
10. The company reserves the right to reject your application or withdraw the connection for any false
information given or default on payments for services rendered for your other existing connections.
11. The applicable charges shall be paid to the Company by the consumer before the supply is connected.
12. I authorize MAVWASCO to carry out credit checks with or obtain my credit information from, a credit reference
bureau. In the event of the account going into default, I consent to my name, transaction and default details being
forwarded to a credit reference bureau for listing.
Note: All connection charges are to be paid through bankers Cheque to Mavoko Water and Sewerage Company
Limited, or cash deposited in the company account.
