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MAVOKO WATER SUPPLY PROJECT

With the ever increasing water demand within Mavoko Subcounty, the Mavoko water supply project funded by the Belfis bank of Belgium through the government of Kenya will supply 12 Million litres of water per day to Athiriver town and its environs and 5 million litres to Syokimau and its environs.The project components include a new modernized water treatment plant & storage tanks in Athiriver, Rehabilitation of Kasuitu and KMC dams , Ground & Elevated water tanks in Syokimau.

SEWERAGE INFRASTRUCTURE DEVELOPMENT

In our efforts to increase sewerage coverage from 20% to 40% we are implementing various projects. The Athiriver slums sewer line upgarding project has laid over 10 KM of lines at Embakasi, Ngei 11, KMC & Njoguini areas, Lukenya Trunk sewer line project will open up access to services to Daystar University & The larger Lukenya and Kinanie areas, the National Housing (NHC) sewer project will serve over 7,000 units at Stoni Athi housing.The projects are financed by TANATHI WWDA and the State department of housing.

COVID-19 INTERVENTIONS

To increase access to clean water during this covid-19 pandemic time we have installed and provided hand washing facilities as well as soap to the most vulnerable especially market places and the informal settlements. We are also supplying FREE water to ALL informal settlements through our water bowsers on a daily basis. We have received support from the Kenya Association of Manufacturers (Athiriver chapter), TANATHI, Machakos County government, JICA, WASPA, ASPAC and many other well wishers to accomplish this.ATHI WWDA has also drilled 5 boreholes whose water will be supplied for FREE.We care for the society we serve.

NRW REDUCTION

To reduce on loses due to un-accounted for water we have implemented various strategies in partnership and support of the JICA expert team.This includes introduction of smart meters, introduction of mobile meter reading, Incorporation of GIS, Use of listening sticks, mass meter testing & replacement, creation of DMAs among others.We have also been picked as a pilot WSP by the JICA expert team for the JICA Membrane technology pilot project.

BILL PAYMENT
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OTHER SERVICES PAYMENTS
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SMS SERVICES
LODGE COMPLAINT

USSD CODE

*483*016#

Choose option 3

MOBILE MONEY PAYMENT VIA MPESA
..>>Open M-pesa on the phone
..>>Go to Lipa na Mpesa
..>>Choose pay bill from the m-pesa menu
..>>Enter business Number 363100
..>>Enter your connection number
..>>Enter the amount
..>>Enter your secret PIN and press OK
..>>Wait for confirmation message

1) TO QUERY VIA PHONE 483016# Choose option 1
2) TO VIEW ACCOUNT DETAILS ONLINE ..>> Click this link CHECK YOUR ACCOUNT ..>>Enter your Account Number ..>>Enter your Telephone number as password ..>>(Telephone number must be the number registered with us)

USSD CODE

*483*016#

1) CO-OP BANK BRANCHES & AGENTS ACCOUNT_NUMBERS(ATHIRIVER BRANCH) ..>>NEW WATER CONNECTION:01100066125200 ..>>NEW SEWER CONNECTION:01136066125202 ..>>BOWSER PAYMENT:01136066125211 ..>>BILL PAYMENT:Give Your connection No.to teller/Agent, No more paper work
2) .POST BANK ..>> Visit any Post Bank branch or Agent countywide. ..>> Give Your connection number to the teller/Agent

Kindly note that MAVWASCO nolonger sends hardcopy (paper) bills. To receive your monthly bill through SMS service and through EMAIL kindly update your contact details by contacting our customer service officers on 0719-148866 or This email address is being protected from spambots. You need JavaScript enabled to view it.

The following SMS notification services are active and available to our esteemed customers:our official Sender id is MAVOKOWATER

1). Monthly Bill notification service.
2). Disconnection alert sms reminder 3 days before the mothly bill due date.
3). Bill query service
4). Notification sms with a ticket number when a customer complaint is received and when it is resolved.
5).Notification service incase of service interruptions and other important communications
6) Notification sms once a new connection is done and activated

TO LODGE A COMPLAINT

1: USSD

*483*016#

Choose option 2

2. VISIT US:Location: Opposite Athiriver Railway station: MONDAY-FRIDAY FROM 8.00 AM to 5.00 PM

3: SEND AN EMAIL OR CALL:
..>> This email address is being protected from spambots. You need JavaScript enabled to view it.
..>> This email address is being protected from spambots. You need JavaScript enabled to view it.
Customer service: 0719-148866

4. Treet us @mavokowater